You can ensure this by having the user connect to a shared print queue on the print server or by setting up PaperCut Mobility Print to share printers. If this is the case, consider deleting this print queue and connecting to the print server instead. It could be the case that the workstation is printing straight to a Bonjour-enabled printer, or directly to the IP address of the printer. If the print job isn’t reaching the server at all, then check to see how the printer connection is set up. The job never reaches the print server or printer… Is the print job somehow bypassing PaperCut? If this only happens with Mobility Print print jobs.If the job reaches the print server, the user can release the job, but nothing prints out….If the job reaches the print server and is held in the queue, but the user sees nothing to release….If the job reaches the print server but then disappears from the queue….If the job never reaches the print server or printer….You may want to visit the website for your printer’s manufacturer to download the latest software and drivers for your printer.Which behavior describes your issue the best? As a last resort, you may want to reinstall the printer driver. After restarting, you should try to print a test page again to check your printer configuration. If you are unable to print a test page after following the previous steps, you may want to restart your computer.
Then in the General tab click on the Print Test Page button. Right-click your printer and select Properties. You can test your printer configuration by printing a test page. If you have more than one printer installed (such as several network printers) make sure you have selected the right printer as your default printer (right-click on the printer you want to use and select Set as Default Printer). If it says Offline, right-click on it and select Use Printer Online. Go to Start, Printers and Faxes.įind the printer you want to use and make sure it says Ready underneath it. If you still can’t print, check to make sure the printer is not set to offline mode. Next, check to make sure the printer cable is properly connected to both the computer and the printer.
You may also want to check that it has ink if you are using an inkjet printer. First, make sure the printer is on and has paper in the tray. As with most computer problems, you should begin with the easiest solutions before moving on to more advanced troubleshooting steps.
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